Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made through our website. Our store is owned and operated by Alnahim Creative LLC.

By placing an order, you agree to the terms outlined below. Please review this policy carefully before making a purchase.

Section 1 – Return Eligibility

We review all return and refund requests on a case-by-case basis.

Our store sells physical products only, including T-shirts, hoodies, and sweatshirts.

Customers may be eligible for a return or refund in the following situations:

  • The item is not delivered within the expected timeframe
  • The item received is incorrect
  • The item is significantly different from the product description
  • The package is confirmed lost by the shipping carrier
  • The item arrives damaged during shipping

To submit a request, customers must provide clear photo or video evidence of the issue. Requests without sufficient documentation may not be approved.

Section 2 – Request Timeframe

Customers must contact us within 7 days of receiving the product.

Requests submitted after this period may not be eligible for review.

Section 3 – Refund Process

If approved, refunds will be issued to the original payment method.

  • Original shipping fees are non-refundable
  • All requests are subject to verification of order details and the reported issue

Section 4 – Refund Processing Time

Once approved, refunds are processed to the original payment method.

Most refunds are completed within 5–10 business days, depending on your bank or payment provider.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days:

  • Check your bank account or card statement
  • Contact your bank or payment provider
  • If needed, contact our support team

Section 6 – Product Support

If you experience any issues with your order, please contact us.

Depending on the situation, we may offer a replacement product or another appropriate solution.

Contact Information

Email: admins@alnahimllc.com
Phone: +1 9565037146
Address: 208 Masonite Rd, Laurel, MS 39440, United States

Alnahim Creative LLC